Privacy Policy
Terve Health
Last Updated: November 5, 2025
Introduction
Welcome to Terve Health. We are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our weight management services.
By using Terve Health's services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Personal Information
We collect information that identifies you as an individual, including:
Full name
Date of birth
Gender
Contact details (phone number, email address, mailing address)
Government-issued identification (as required for prescription services)
1.2 Health Information
We collect health-related information necessary to provide medical services:
Medical history and current health conditions
Current medications and supplements
Allergies and adverse reactions
Weight and body measurements
Laboratory test results (if applicable)
Treatment progress and outcomes
Doctor consultation notes and prescriptions
Any other health information you provide during consultations
1.3 Usage Information
We automatically collect certain information about your use of our services:
Device information (device type, operating system, browser type)
IP address and location data
Website usage patterns and preferences
Dates and times of access
Pages viewed and links clicked
1.4 Payment Information
If applicable, we collect payment information through secure third-party payment processors. We do not store complete credit card or banking details on our servers.
2. How We Use Your Information
We use your information for the following purposes:
2.1 To Provide Healthcare Services
Facilitate doctor consultations and medical assessments
Issue prescriptions and coordinate medication delivery
Track your weight loss progress and treatment outcomes
Provide ongoing care coordination and mentor support
Schedule follow-up consultations and prescription renewals
2.2 To Communicate With You
Send appointment reminders and consultation confirmations
Provide treatment updates and health-related information
Respond to your inquiries and support requests
Share important service announcements
2.3 To Improve Our Services
Analyze usage patterns to enhance user experience
Conduct research and analysis to improve treatment outcomes
Develop new features and services
Monitor and improve service quality
2.4 Legal and Safety Purposes
Comply with applicable laws and regulations
Respond to legal requests and prevent fraud
Protect the rights, property, and safety of Terve Health, our users, and the public
Enforce our terms and conditions
3. How We Share Your Information
We respect your privacy and only share your information in the following circumstances:
3.1 Healthcare Providers
We share your health information with:
Licensed physicians who provide consultations and prescriptions
Our partner pharmacies for medication dispensing and delivery
Healthcare specialists if referrals are necessary
Care coordinators and mentors supporting your journey
All healthcare providers are bound by professional confidentiality obligations and applicable privacy laws.
3.2 Service Providers
We work with trusted third-party service providers who assist in:
Technology infrastructure and hosting
Payment processing
Delivery and logistics
Customer support systems
Data analytics (using de-identified information only)
These providers are contractually obligated to protect your information and use it only for specified purposes.
3.3 Legal Requirements
We may disclose your information when required by law:
In response to court orders, subpoenas, or legal processes
To comply with regulatory requirements
To protect against fraud or illegal activities
In emergency situations to protect health and safety
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
3.5 With Your Consent
We may share your information for other purposes with your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
4.1 Security Measures
Encryption of data in transit and at rest
Secure servers with restricted access
Regular security audits and vulnerability assessments
Employee training on data protection and confidentiality
Multi-factor authentication for authorized personnel
4.2 Healthcare Data Standards
We comply with applicable Indian healthcare data protection standards and maintain confidentiality in accordance with medical ethics and regulations.
4.3 Limitations
While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security of information transmitted through the internet.
5. Data Retention
We retain your information for as long as necessary to:
Provide ongoing healthcare services
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Maintain medical records as required by law
Medical records are typically retained for a minimum of 7 years from the date of last consultation, or as required by applicable regulations. After the retention period, we securely delete or anonymize your information.
6. Your Rights and Choices
You have the following rights regarding your personal information:
6.1 Access and Correction
Request access to your personal and health information
Request corrections to inaccurate or incomplete information
Obtain copies of your medical records
6.2 Consent Withdrawal
Withdraw consent for certain uses of your information (subject to legal obligations)
Opt out of marketing communications
6.3 Data Portability
Request transfer of certain information to another service provider in a structured format
6.4 Deletion
Request deletion of your information (subject to legal retention requirements and ongoing treatment needs)
6.5 Restriction
Request restriction on processing of your information in certain circumstances
To exercise these rights, please contact us at privacy@tervehealth.in
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
7.1 Types of Cookies
Essential Cookies: Required for basic site functionality
Performance Cookies: Help us understand how visitors use our website
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Provide insights into usage patterns
7.2 Cookie Control
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
10. International Data Transfers
Your information is primarily stored and processed in India. If we transfer information internationally, we ensure appropriate safeguards are in place to protect your data.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:
Email notification to your registered email address
Prominent notice on our website
In-app notifications (if applicable)
Continued use of our services after changes constitute acceptance of the updated policy.
12. Grievance Redressal
If you have concerns about our privacy practices, please contact our Grievance Officer:
Grievance Officer
Terve Health
Email: grievance@tervehealth.in
We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.
13. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us:
Terve Health
Email: privacy@tervehealth.in
Customer Support:
Email: support@tervehealth.in
14. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India.
Consent
By using Terve Health's services, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.